Refund Policy
Our 14-day money-back guarantee and how refunds work through Freemius.
Template notice. This document is a starting point, not legal advice. Bracketed [PLACEHOLDERS] must be completed with the registered details of PEWIT Labs and reviewed by a qualified lawyer (GDPR / UOKiK in Poland; EU VAT and ePrivacy) before publication.
Last updated: [EFFECTIVEDATE]_
We want you to be happy with AI Media Toolkit. This policy explains refunds for purchases made through Freemius (our Merchant of Record).
14-day money-back guarantee
Paid license plans (Pro, Agency), including subscription renewals, are covered by a 14-day money-back guarantee from the date of purchase. If you're not satisfied, request a refund within 14 days and we'll refund the license fee.
How to request a refund
- Use the Freemius customer dashboard (the account/invoice email you received), or
- Email us at [COMPANY_EMAIL] with your purchase email or invoice number.
Refunds are issued by Freemius to your original payment method.
What is non-refundable
- Used managed AI credits. Credits that have already been consumed (images processed) are non-refundable. Unused credit packs may be refundable within 14 days at our discretion if no credits from the pack have been used.
- Requests made after 14 days (except where mandatory law requires otherwise).
- Renewals where a refund was already granted for a prior period, or cases of clear abuse (e.g. refund after extracting one-off value).
Cancellations
You can cancel a subscription anytime in your Freemius account to stop future renewals. Cancellation does not automatically refund the current period; the 14-day guarantee above applies to refunds.
EU/EEA consumers — right of withdrawal
If you are a consumer in the EU/EEA, you normally have a 14-day right of withdrawal for digital products. By starting to use the digital content/license immediately, you may expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once performance has begun. This does not affect the voluntary 14-day money-back guarantee above. Your mandatory statutory rights remain unaffected.
Contact
[COMPANY_EMAIL]