Refund Policy — PEWIT Labs

Template notice. This document is a starting point, not legal advice. Bracketed [PLACEHOLDERS] must be completed with the registered details of PEWIT Labs and reviewed by a qualified lawyer (GDPR / UOKiK in Poland; EU VAT and ePrivacy) before publication.

Last updated: [EFFECTIVEDATE]_

We want you to be happy with AI Media Toolkit. This policy explains refunds for purchases made through Freemius (our Merchant of Record).

14-day money-back guarantee

Paid license plans (Pro, Agency), including subscription renewals, are covered by a 14-day money-back guarantee from the date of purchase. If you're not satisfied, request a refund within 14 days and we'll refund the license fee.

How to request a refund

Use the Freemius customer dashboard (the account/invoice email you received), or
Email us at [COMPANY_EMAIL] with your purchase email or invoice number.

Refunds are issued by Freemius to your original payment method.

What is non-refundable

Used managed AI credits. Credits that have already been consumed (images processed) are non-refundable. Unused credit packs may be refundable within 14 days at our discretion if no credits from the pack have been used.
Requests made after 14 days (except where mandatory law requires otherwise).
Renewals where a refund was already granted for a prior period, or cases of clear abuse (e.g. refund after extracting one-off value).

Cancellations

You can cancel a subscription anytime in your Freemius account to stop future renewals. Cancellation does not automatically refund the current period; the 14-day guarantee above applies to refunds.

EU/EEA consumers — right of withdrawal

If you are a consumer in the EU/EEA, you normally have a 14-day right of withdrawal for digital products. By starting to use the digital content/license immediately, you may expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once performance has begun. This does not affect the voluntary 14-day money-back guarantee above. Your mandatory statutory rights remain unaffected.

Contact

[COMPANY_EMAIL]