Terms of Service — PEWIT Labs

1. Who we are

PEWIT Labs is a brand of PEWIT sp. z o.o., os. Widok 5D/7, 66-200 Świebodzin, Poland, entered in the National Court Register (KRS) under no. 0000641921, NIP 7811934102, REGON 365635448 ("PEWIT", "we", "us"). Contact: kontakt@pewit.pl. Full company details are in the Company information.

These Terms apply to pewitlabs.com and to our WordPress plugins: Pewit AI Media Toolkit, Pewit AI Alt Translator, Pewit AI Content Assist, Pewit AI Image Optimizer, Pewit AI Multilingual Translator, Pewit AI Schema Builder, Pewit Style Kit for Etch and Pewit GEO Analysis Tool (together, the "Plugins").

2. Free and paid versions

Free versions are published on WordPress.org and can be used without paying us, on any number of sites.
Pro is a separate plugin that adds the features listed on each product page, for one site.
Agency covers unlimited sites and adds white-label options and priority support.

What each version includes is described on the product pages and on Pricing at the time of purchase.

3. Purchases are made through Freemius

Pro and Agency licenses are sold by Freemius, Inc. (USA), acting as our reseller and Merchant of Record. Freemius is the seller in the purchase contract: it takes the payment, charges VAT where applicable, issues invoices and handles refunds and chargebacks. At checkout you also accept the Freemius terms shown there.

We remain responsible for the Plugins themselves: how they work, their updates and support.

4. Prices, billing and renewal

Prices are shown in euro on Pricing and in the checkout. The checkout shows the final amount, including VAT where it applies.
Licenses are annual subscriptions. They renew automatically each year at the price in force at renewal unless you cancel before the renewal date. Freemius sends a reminder before a renewal.
You can cancel at any time in your Freemius customer account or by writing to us. Cancelling stops future renewals; the plugin keeps working, but updates and support for Pro features end when the paid period ends.
Some plans offer a 14-day free trial. If the checkout asks for a payment method, you are charged when the trial ends unless you cancel before that.

5. License and activations

The Plugins are licensed under the GNU General Public License v2 or later (GPL). A paid license gives you, for the paid period: the Pro plugin and its updates, activation of Pro features on the number of sites in your plan, and support. Details are in the License (EULA).

Activations are managed through Freemius. You can deactivate a site to free an activation.

6. AI providers and your own API key

The AI features run on your own key for OpenAI, Anthropic (Claude) or Google (Gemini), or on the AI connectors built into WordPress. Requests go directly from your site to the provider you choose. You pay the provider for that use under its own terms. We do not resell AI usage and do not receive the content you send to the provider.

AI output can be wrong. Check generated text, translations and structured data before publishing them.

7. Your responsibilities

You are responsible for your site, for the content you process with the Plugins and for having the rights to it. Keep backups and test changes on a staging site before running bulk operations. The rules in the Acceptable Use Policy also apply.

8. Support

Support is provided in English or Polish by email at kontakt@pewit.pl or through the contact form. We usually reply within one or two business days; Agency requests are handled first. Support covers using the Plugins as documented. It does not include custom development or fixing third-party plugins or themes.

9. Complaints

If a Plugin does not work as described, write to kontakt@pewit.pl with the plugin name and version, the site URL and a description of the problem. We reply within 14 days. If we confirm the problem, we fix it in an update or, if that is not possible within a reasonable time, arrange a refund through Freemius.

10. Consumers

If you buy as a consumer, or as a sole trader for whom the purchase is not of a professional nature (Polish "przedsiębiorca na prawach konsumenta"), nothing in these Terms limits your statutory rights, including the rules on conformity of digital content and the right of withdrawal described in the Refund Policy.

Consumers may use out-of-court dispute resolution, for example through a municipal or district consumer ombudsman (rzecznik konsumentów) or the Trade Inspection (Inspekcja Handlowa). Information is available at prawakonsumenta.uokik.gov.pl.

11. Liability

We build and test the Plugins carefully, but we cannot guarantee that they are free of errors or suitable for every site. Towards business customers, our total liability is limited to the amount paid for the license in the 12 months before the claim, and we are not liable for lost profits or indirect damage. These limits do not apply to damage caused intentionally or by gross negligence, or where the law does not allow them, and they do not apply to consumers.

12. Changes to these Terms

We may change these Terms, for example when we add products or the law changes. We publish the new version here with a new date. Changes do not affect a license period you have already paid for in a way that is less favourable to you; if you do not accept the changes, you can cancel the renewal.

13. Law and courts

These Terms are governed by Polish law. For consumers this does not remove the protection of the mandatory law of their country of residence. Disputes with business customers are settled by the common court competent for our registered office. Consumers may also bring proceedings in their country of residence.

14. Language

These Terms are available in English and Polish. If the versions differ, the Polish version prevails.